When will my order be processed?
Within 48 hours after you place an order

Do you ship orders outside of the United States?
YES! We ship to most international destinations.

Do you ship to military addresses or P.O. Boxes?
Yes we do. We can ship to any address in the US or around the world


Which credit cards do you accept?
We accept:

Visa, Master Card, American Express and Debit / Check cards.
Do I have to pay with a credit card? Can I pay by personal check or money order?

Sorry, we do not accept personal checks. We do accept Money Orders.
Money orders are a form of payment that can be purchased through a Western Union or a bank for cash.

What is your return policy?
Only items that have been purchased from this website can be returned according to the following policy.

- Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
- Customers will be responsible for all shipping costs unless the product(s) received was damaged.
- All returns must be sent back within 35 days of the invoice date.
- Any returns received within a 90 day period, must be an exchange or store credit only.
- All other returns will be sent back to the customer.
- All returns MUST be in saleable condition and include its original packaging with tags attached.

I want to become a model, what should I do?
Email your composite card (including professional photos, height, sizing, etc...)
to castings@otgapparel.com. Good Luck!


My credit card was declined, but the charge is showing on my credit card. What happened?
YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as the entire eCommerce industry. Pending holds come about because of the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification.


Is your site secure? Why do I not see the security lock symbol?
Yes, shopping at websites powered by Google CheckOut. Every credit card purchase you make at a website powered by Google CheckOut is backed by the Google CheckOut Safe Shopping Guarantee.

I received my order, but one item was missing. What happens now?
Upon shipment of your order, we will send an Out of Stock Notification via email explaining that one or more items in your order are out of stock, and will not be available for shipment in the foreseeable future.

If you did not receive an Out of Stock Notification and your shipment does not contain all items ordered please contact Customer Service at: customerservice@otgapparel.com

How can I track my package?
Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number.


How long will it take for my order to arrive?

FEDEX Ground = guaranteed 1 to 5 business days

FEDEX 3 Day Select = guaranteed 3 business days

FEDEX 2nd Day Air = guaranteed 2 business days

FEDEX Next Day Air = guaranteed next day delivery